1. Your Contract

2. Your Booking

When you have selected your flights, accommodation and other holiday services on our website, you will be given a unique reference number enabling you to book your holiday (subject to availability) when you telephone us.

You will be asked to pay for your chosen arrangements, and if these are available we will send you a Confirmation Invoice. A Contract will exist once this Invoice has been issued under the terms of these Terms and Conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. By contracting with us, you accept responsibility for all members of the party (including making payment to us.

You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party.

A copy of our booking conditions is available at any time on our website and on our documentation sent to you.

3. Your Information and Data Protection

When a booking is made all details will be read back to you. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.

For information on our Data Protection Policy please see our Important Info page.

4. Payments and Tickets

When you make a booking you must pay a deposit of £100 per person (excluding infants under the age of 2 years on the date of return) plus any applicable insurance premiums. Some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions.

You will be notified by a member of our reservations staff if you have booked such a fare. The balance of the price of your travel arrangements is payable eight (8) weeks prior to departure. If the deposit and/or balance is not paid on time, we shall cancel your travel arrangements. If the balance is not paid on time, we shall retain your deposit. See clause 10 for our cancellation charges. If a booking is made within eight (8) weeks of departure, full payment is required immediately. All late bookings (within 7 days of departure) will incur a £15 per person fee.

Payment by credit/debit card: Payment can be made by Delta Card or Visa Electron. Letsgo2 also accept all major Credit Cards which are subject to a handling charge of 2% of the total cost of your holiday. This will be notified to you prior to issue of a confirmation invoice. If a third party credit/debit card is to be used we will require written authorisation to be provided by the card holder. In accordance with regulations, all documents will be posted to the billing address of the card holder and not the address of the passenger (unless they are one and the same).

5. Price

All bookings include Scheduled Airline Failure Insurance premium (see clause 7), late booking fee if booking within 7 days of departure (see above) and handling charge if you book by credit or charge card. Cheques should be payable to Letsgo2. Certain bookings will be subject to a Booking Fee. We will advise you at the time of booking if this applies and it will be reflected in the price you pay for your travel arrangements.

The price of your travel arrangements can be varied due to transportation costs such as fuel, scheduled airfares and any other airline cost charges which are part of the contract between airlines (and their agents) and us. Also government action. such as charges in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation.

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges.

Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 11 below, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below.

Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

6. Scheduled airline failure insurance (SAFI)

7. Insurance

8. Changes made by you

9. Cancellation by you

You, or any of your party, may cancel your travel arrangements at any time. Written notification from the lead person on the booking must be received at our offices. You will be required to pay the applicable cancellation charges up to the maximum shown below. If your holiday also includes an airfare which is an instant purchase ticket including charter and no frills carriers, this is also non-refundable. Please note that insurance premiums are non-refundable. Period before departure within which written cancellation received (amount of cancellation is as a % of the price for the travel arrangements):

10. Changes or cancellation made by us or additional charges made by suppliers

It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.

We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

Please note that carriers such as airlines used in the brochure/website may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes of departure airport between Heathrow/Gatwick/Stansted or Luton, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

If we make a major change to your holiday (and compensation payable)

Period before departure within which notice of cancellation or major change is received by us or notified to you and amount you will receive:

If we cancel your holiday

Amount you will receive from us:

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force Majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

11. If you have a complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please obtain a written report from the suppliers of the services in question (or our representative if applicable) and follow this up within 28 days of your return home by writing to our Customer Services Department, at Letsgo2, Kings Avenue House, Kings Avenue, New Malden, Surrey. KT3 4DY, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

12. What happens to complaints

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website www.abta.com The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

13. Our liability to you

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in our promotional material. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to paragraphs (ii) and (iii) below our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 2 above and subject to clause (iii) below.

(iii) The amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions.

You can ask for copies of the transport companies contractual terms or the international conventions from our offices as set out at clause 11.

14. Personal injury unconnected with your booked travel arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

15. Conditions of Carriage

When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices. This web site is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under 2 years of age on the date of return flight.

16. Special requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.

17. Telephone Calls

We would like to advise our clients that the Company randomly records telephone calls. This ensures that customer service is constantly improved.

18. Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

19. Behaviour

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behaviour causes distress or damage to other passengers, employees, guests or accommodation. In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behaviour.

20. Passport, Visa and health requirements

Please be advised that it is each traveller's responsibility to ensure that he or she has a valid passport, visa(s) and complies with any health requirements for the entire duration of their journey, before making any travel arrangements with us. You should ensure that you have a valid ten year passport and as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we recommend your passport is valid for 6 months after your return to the UK.

The Foreign and Commonwealth Office provides information about entry requirements and travel advice by country: FCO Visa and Travel Advice

• Department of Health - Advice for Travellers
  

All travellers entering the USA please note:

With effect from 01 October 2003, all passengers intending to enter the USA on the Visa Waiver Programme (VWP) will be required to present a machine readable passport (MRP).

Passengers travelling to the USA with a non-machine readable passport will require a valid US entry visa, even if they are citizens of a country within the Visa Waiver Programme (VWP). Children travelling on a parent's passport (be it machine readable or non-machine readable) cannot benefit from the Visa Waiver Programme.

Anyone who has a criminal conviction or a communicable disease is not entitled to participate in the visa waiver programme and will have to apply for a visa.

Our recommendation

• All Visa Waiver nationals who hold a non-machine readable passport should obtain a machine readable passport before their next visit to the USA.
  
• Children travelling on their parent's passport should obtain their own machine readable passport prior to travelling to the USA.

21. Delivery of Documents

• If your departure date is more than 7 days from booking, your documents will be sent via 1st class mail.
  
• If your departure date is 7 days or less from booking, then we will contact you to verify the special delivery costs.
• If the above options are not available we will arrange a ticket on departure (TOD). We will charge a £30 surcharge in addition to any charges applied by the airline which will be automatically applied to your booking after confirmation.

We can only take bookings for customers who can provide a UK delivery address which must be the same as the credit card billing address

PLEASE CONTACT US NO LATER THAN THREE WORKING DAYS BEFORE YOUR DEPARTURE IF YOU HAVE NOT RECEIVED YOUR TRAVEL DOCUMENTS. FAILURE TO DO THIS MAY RESULT IN EXTRA CHARGES BEING LEVIED BY THE AIRLINE.

22. Vouchers

Letsgo2 Travel Vouchers are only redeemable through letsgo2 and can be used either as full payment for a holiday or as part payment towards any holiday on the letsgo2 website.

The voucher is not transferable or exchangeable for cash. Vouchers will not be accepted if damaged, altered or defaced in any way. Proof of purchase may be required. Using the voucher does not affect our own standard booking conditions.